Manage My Bill
Access the New and Improved Customer Online Experience To:
- View and pay your bill.
- View water usage.
- Sign up for automatic payments.
- Sign up for paperless billing.
- Manage your utility billing account information.
One-time account registration is required. To create an account, set up a username and password. You will need the account number and full name found on your utility bill to set up an account.
If you have any questions regarding the online portal, please contact us via email at firstname.lastname@example.org or via phone at (317) 852-1102.
Brownsburg water utility bill payment is due on or before the 17th of each month to avoid late fees and/or disconnection of service.
Customers have multiple options to make utility bill payments.
Fee-Free Payment Options:
Customers paying bills from an account with insufficient funds will be notified by door hanger or with a phone call. Services will be terminated if the customer fails to correct the deficiency within the time allowed, without further notice. The customer will be responsible for the amount of the check plus a $27.50 non-sufficient funds fee before services can resume.
When a utility customer's payment is more than 30 days past due, water service will be disconnected. The full amount of the delinquent notice must be paid on or before the due date whether the notice is received or not. Both renters and landlords will receive the delinquent notice. This notice is the final reminder prior to disconnection of services. If payment is not received by midnight on the due date, your services will be terminated and a $40 fee will be added.
Call the Utility Department prior to the due date if you need assistance in resolving this debt. No payment arrangements will be made on the due date.
Once the account has been marked for non-payment, the disconnection process starts. The customer is required to pay the delinquent bill in full, plus a $40 fee to cover the cost of disconnection of the line, as well as reconnection, trip and administrative cost.